How to extract keywords from Kayako Support Call Transcripts using generative AI
How to Extract Keywords from Kayako Support Call Transcripts using Generative AI
Are you looking for a way to quickly identify important insights from your Kayako support call transcripts? With the help of generative AI, you can automatically extract keywords from your transcripts to uncover valuable insights that can improve the quality and efficiency of your customer support.
What is Keyword Extraction?
Keyword extraction is a natural language processing (NLP) technique that involves identifying the most important or relevant words or phrases in a piece of text. By using generative AI, you can automate this process and extract keywords from large amounts of text data quickly and efficiently.
Keyword extraction has many applications, such as search engine optimization (SEO), content analysis, and topic modeling. In the context of customer support, it can help you categorize and prioritize support tickets, identify common issues and trends, improve response times, personalize customer interactions, and identify areas for training and improvement.
Example Use Cases
Teams that might find extracting keywords from Kayako support call transcripts helpful include:
- Customer support
- Customer success
Some example use cases for extracting keywords from Kayako support call transcripts include:
- Identifying recurring issues and trends
- Improving response times by quickly identifying the nature of the issue
- Personalizing customer interactions by understanding customer pain points
- Identifying areas for training and improvement for support team members
Accessing Your Data and Identifying Preliminary Keywords
The first step in extracting keywords from your Kayako support call transcripts is identifying the data you want to work with. You can extract this data using the Kayako API, export it in CSV format, or query a list of transcripts from your data warehouse or BI tool.
It can also be helpful to identify preliminary keywords that you may want to extract from your support call transcripts. Generative AI tools can be used to both identify and measure the frequency of keywords, as well as suggest additional keywords you may not have been aware of. For example, you might find that recurring issues related to billing may provide insights into product improvement opportunities that were not initially apparent.
Once you have your data and preliminary keywords identified, you can use generative AI to automatically extract keywords from your Kayako support call transcripts. This will help you quickly identify important insights from your transcripts that can improve the quality and efficiency of your customer support.
For more information on the Kayako API, see here: https://developer.kayako.com/api/v1/docs/
By using generative AI to extract keywords from your Kayako support call transcripts, you can uncover valuable insights that can help you improve the quality and efficiency of your customer support. Try it out today!