How to extract keywords from Podium Online Reviews using generative AI
How to Extract Keywords from Podium Online Reviews using Generative AI
As a business owner, it is important to identify the strengths and weaknesses of your brand through customer reviews. However, manually extracting keywords from hundreds or thousands of reviews is a tedious and time-consuming task. In this post, we will show you how to use generative AI to automatically extract keywords from Podium online reviews and gain valuable insights into your business.
What is Keyword Extraction?
Keyword extraction is a natural language processing (NLP) technique that involves identifying the most important or relevant words or phrases in a piece of text. It is a useful tool to extract key information and themes from text data, such as online reviews. Machine learning algorithms can be used to automate the process of keyword extraction by recognizing patterns and features in the text associated with important words or phrases.
Example Use Cases
Use cases for extracting keywords from Podium online reviews include:
- Identifying common themes and trends in customer feedback
- Improving the quality and consistency of customer service
- Tracking the effectiveness of marketing campaigns
- Identifying areas for product improvement and innovation
Teams that may find these use cases helpful include: customer service, product development, marketing, and operations.
Accessing Podium Online Reviews and Identifying Preliminary Keywords
The first step is to access the Podium online reviews you wish to analyze. This can be done by logging into your Podium account and exporting the reviews in CSV format. Once you have access to the data, you can start identifying preliminary keywords that you want to extract from the reviews. This can be done manually by identifying common themes and patterns in the reviews, or you can use generative AI tools to help you identify and measure the frequency of keywords.
It is important to note that generative AI tools are not a replacement for human analysis, but rather a tool to help you identify keywords you may not have considered. Additionally, generative AI tools can help you save time and resources by automating the keyword extraction process.
Extracting Keywords using Generative AI
Once you have identified your preliminary keywords, you can use generative AI to automatically extract keywords from your Podium online reviews. There are several tools available that can help you with this task, such as MonkeyLearn, Google Cloud Natural Language API, and Amazon Comprehend.
Generative AI tools can help you identify not only the frequency of keywords but also the sentiment associated with them. This can help you better understand your customers' feedback and identify areas for improvement.