How to extract keywords from SurveyMonkey NPS Survey Comments using generative AI
How to Extract Keywords from SurveyMonkey NPS Survey Comments Using Generative AI
If you're looking for a way to quickly and effectively analyze your SurveyMonkey NPS survey comments to identify key themes and insights, you're in the right place. In this post, we'll show you how to use generative AI to extract keywords from your NPS survey comments, so you can gain valuable insights into your customers' experiences and identify areas for improvement.
What is Keyword Extraction?
Keyword extraction is a natural language processing (NLP) technique that involves identifying the most important or relevant words or phrases in a piece of text. This technique can be used to extract key information and themes from text and has many applications, such as search engine optimization (SEO), content analysis, and topic modeling.
Keyword extraction can be performed manually, but it can also be automated using machine learning algorithms. These algorithms learn to recognize patterns and features in the text that are associated with important words or phrases, and can be trained on a labeled dataset of text.
You can use keyword extraction to analyze and summarize large amounts of text data to quickly identify the most important information and themes.
Example Use Cases
Use cases for extracting keywords from SurveyMonkey NPS survey comments include:
- Identifying key themes and insights from customer feedback
- Improving customer experience and satisfaction
- Identifying areas for product or service improvement
- Tracking changes in customer sentiment over time
- Comparing feedback across different customer segments or demographics
Teams that may find these use cases helpful include: customer experience, product, marketing, and operations.
Accessing and Analyzing Your Survey Data
To extract keywords from your SurveyMonkey NPS survey comments, you will need to first export the data from SurveyMonkey in CSV format. Once you have your data, you can use a generative AI tool to analyze the text and extract the most important keywords and themes.