Prompt Mining from Support Conversations via AirOps MCP
Your support inbox is one of the richest AEO prompt sources you have. This workflow uses Claude to extract the most commonly asked questions from Intercom conversations and adds them directly to AirOps as tracked prompts via MCP in minutes. Run it on a schedule or trigger it via agent playbooks to keep your prompt library current automatically.
Process
Connect Claude to your support data
Point Claude at your Intercom conversations (or other support platform) and ask it to extract the most commonly asked questions.
Review the extracted questions
Claude returns a structured list of the questions customers are actually asking, surfaced from real conversation data.
Add prompts to AirOps via MCP
Use the AirOps MCP connection to push the extracted questions directly into your AirOps Brand Kit as AEO tracking prompts. AirOps begins monitoring citation and mention rates immediately.
Automate with agent playbooks (optional)
Set the workflow to run on a schedule or trigger it automatically whenever new conversation patterns emerge, so your prompt library stays current without manual intervention.
Key benefits
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