Respond to reviews at scale without losing the human touch
AirOps MCP monitors your review profiles and generates a tailored response for every new review. Positive reviews get a warm, specific acknowledgment. Negative reviews get a professional, empathetic response that addresses the specific complaint — with a suggested resolution pulled from your playbook. All drafts go to a review queue where your team approves with one click, maintaining human oversight while eliminating the manual writing work.
Process
Connect your review platforms
Link G2, Capterra, Trustpilot, or App Store Connect. AirOps monitors each platform for new reviews and queues them for response.
Upload your response playbook
Share your existing response examples or guidelines. AirOps uses these to match your tone and learn how you handle common complaint types.
Configure escalation rules
Set which review types trigger an immediate Slack alert: reviews below a star threshold, reviews mentioning specific bug keywords, or reviews from named accounts.
Review drafted responses
All draft responses appear in a review queue. Approve with one click, edit inline, or request a different tone before posting.
Post and track
Approved responses are posted directly to the review platform. AirOps tracks response rate and average response time for your reporting.
Key benefits
Publish 10,000+ pages from a single workflow run
Related use cases

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