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Research and Intelligence

Respond to reviews at scale without losing the human touch

AirOps MCP monitors your review profiles and generates a tailored response for every new review. Positive reviews get a warm, specific acknowledgment. Negative reviews get a professional, empathetic response that addresses the specific complaint — with a suggested resolution pulled from your playbook. All drafts go to a review queue where your team approves with one click, maintaining human oversight while eliminating the manual writing work.

Process

#1

Connect your review platforms

Link G2, Capterra, Trustpilot, or App Store Connect. AirOps monitors each platform for new reviews and queues them for response.

#2

Upload your response playbook

Share your existing response examples or guidelines. AirOps uses these to match your tone and learn how you handle common complaint types.

#3

Configure escalation rules

Set which review types trigger an immediate Slack alert: reviews below a star threshold, reviews mentioning specific bug keywords, or reviews from named accounts.

#4

Review drafted responses

All draft responses appear in a review queue. Approve with one click, edit inline, or request a different tone before posting.

#5

Post and track

Approved responses are posted directly to the review platform. AirOps tracks response rate and average response time for your reporting.

100% review response rate without increasing headcount; Personalized responses that reference the reviewer’s specific points; Consistent brand voice across every platform; Negative review escalation with resolution suggestions

Key benefits

Publish 10,000+ pages from a single workflow run

100% review response rate without increasing headcount; Personalized responses that reference the reviewer’s specific points; Consistent brand voice across every platform; Negative review escalation with resolution suggestions

Connected tools

Ahrefs
G2; Capterra; App Store Connect; Trustpilot; Slack
Ready to build?

Start this workflow in AirOps — no code required.

Try this use case
brand-monitoring-mentions; support-ticket-routing; support-knowledge-base

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