Automate personalized customer onboarding sequences
AirOps MCP monitors product events and CRM data to build a dynamic onboarding journey. When a user signs up, the workflow enriches their profile, identifies their most likely use case, and triggers a personalized sequence — in-app messages via Intercom, onboarding emails via HubSpot, and a Slack alert to their CSM. As users complete key milestones, the sequence adapts. Stalled users trigger automated check-ins. No rule-based logic to maintain.
Process
Connect your product event stream
Link Segment or your product analytics tool. AirOps monitors signup events and key activation milestones to trigger the right sequence at the right time.
Define your use case segments
Map job titles, signup survey responses, and early product behavior to the use cases you serve. AirOps uses these to route users into the right onboarding track.
Build your onboarding tracks
Define a sequence for each major use case: the key milestones, the messages at each step, and the timing. AirOps generates the copy for each message.
Configure stall detection
Set the inactivity threshold that triggers a CSM alert or a re-engagement workflow. Define what ‘stalled’ looks like for each stage of onboarding.
Monitor and optimize
Review activation rates by track weekly. AirOps surfaces which steps have the highest drop-off so you can iterate on messaging or sequence timing.
Key benefits
Publish 10,000+ pages from a single workflow run
Related use cases

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