Automate support ticket triage and response drafts
AirOps MCP sits between your inbox and your support queue. Every new ticket is automatically classified by topic, urgency, and customer tier — with Zendesk, Intercom, or Freshdesk updated instantly. For Tier 1 issues, the workflow searches your knowledge base and drafts a response the agent can send with one click. High-urgency tickets from enterprise customers are escalated immediately with a full context summary attached.
Process
Connect your support platform
Link Zendesk, Intercom, or Freshdesk. The workflow triggers on every new ticket and applies your classification rules automatically.
Define your classification taxonomy
Set up ticket categories, urgency tiers, and routing rules. Map customer segments from your CRM to escalation paths.
Connect your knowledge base
Link your help center or Notion docs. AirOps uses this to draft responses for Tier 1 issues — pulling the most relevant article for each ticket.
Review drafted responses
Agents see a pre-drafted response alongside the ticket. They can send with one click, edit inline, or discard and write their own.
Monitor and refine
Review classification accuracy and response quality weekly. Adjust your taxonomy and knowledge base coverage based on what the workflow flags as gaps.
Key benefits
Publish 10,000+ pages from a single workflow run
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